Refund policy

We have a 14 day return and exchange policy, which means you have 14days after receiving your item to request a return or exchange.

Eligibility for Returns

To be eligible for a return or exchange:

  • Your item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging.

  • You must provide the receipt or proof of purchase.

  • An unboxing video is mandatory for any return or exchange request.

  • A return shipping fee of ₹100 will be charged, payable by the customer.

How to Start a Return or Exchange

To start a return or exchange, contact us at helpaahii@gmail.com or WhatsApp at +91 9851209815.

Approved returns should be sent to:

Jaybaba
Asansol, West Bengal
Pin: 713362
PS: Jamuria, Paschim Bardhaman
Phone: +91 9851209815

Items sent back without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong product. We will review your case and arrange a replacement or exchange if approved.

Non-returnable Items

We do not accept returns or exchanges for:

  • Products without an unboxing video

  • Products not in original condition or packaging

  • Items requested for return after 7 days of delivery

Exchanges

Exchanges are only allowed in the following cases:

  • Wrong product received

  • Damaged product received

  • Approved size misfit (if applicable)

An unboxing video is mandatory in all cases.

Refunds

If a return is approved, your refund (minus ₹100 shipping fee) will be processed to your original payment method or bank account (for COD orders) within 8–15 business days after we receive and inspect the product.

If more than 15 business days have passed since we approved your return, please contact us at helpaahii@gmail.com.

I kept the structure and headings from your template, but the rules now exactly match your real policies — 7 days, unboxing video required, ₹100 fee, only certain cases allowed.